1. Introduction
Expert I.T. Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us through our website (expertit.co.nz), contact forms, email, or phone.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide Directly
- Your name
- Business name and role
- Email address
- Phone number
- Any other details you include when contacting us via our contact form, email, or phone
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring to the website or search terms
- Device and operating system information
This information is collected through cookies and analytics tools (see Section 5).
3. How We Collect Personal Information
We collect personal information through the following channels:
- Contact form submissions on our website
- Email enquiries are sent to our team.
- Phone calls to our business
- Cookies and analytics tools when you browse our website
4. Why We Collect Personal Information
We collect and use your personal information to:
- Respond to your enquiries and provide IT support or managed services.
- Communicate with you about your service needs.
- Improve our website and understand how visitors use it.
- Send relevant updates or information about our services (where you have opted in)
- Meet our legal and regulatory obligations.
We will only use your information for the purpose it was collected, or a directly related purpose.
5. Cookies and Third-Party Analytics
Our website uses cookies and third-party tools to understand how visitors use our site and improve our services. These include:
5.1 Google Analytics
We use Google Analytics to collect anonymised data about website traffic and usage. This data does not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5.2 Google Ads / Remarketing
We may use Google Ads remarketing to show relevant advertisements to visitors who have previously visited our website. This is done through cookies. You can opt out of personalised advertising by visiting Google’s Ad Settings.
5.3 Email Marketing
We use Mailchimp to manage our email communications. If you have opted in to receive updates from us, your name and email address will be stored with Mailchimp, which is based in the United States. Mailchimp complies with applicable data protection laws and regulations. You can unsubscribe at any time using the link in any email we send.
5.4 CRM Software
We use CRM (Customer Relationship Management) software to manage client interactions and service records. This may include your name, contact details, and records of our communications.
You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
6. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties.
Your information is kept within our organisation and used only by authorised team members who need it to provide our services. We do not share your data with external subcontractors or overseas parties, except as required by the third-party tools described in Section 5.
7. Storage and Retention of Information
Your personal information is stored securely within our systems. We retain personal information for a period of seven (7) years in accordance with New Zealand tax and business record-keeping requirements, after which it is securely deleted or anonymised.
We take reasonable steps to protect your information from loss, unauthorised access, disclosure, or misuse, including the use of secure systems and access controls.
8. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any information that is inaccurate or incomplete
- Ask us to stop using your information in certain circumstances.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within a reasonable timeframe and no later than 20 working days, as required by the Privacy Act 2020.
9. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
10. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Expert I.T. Ltd
Email: info@expertit.co.nz
Phone: 0800 123 490
Website: expertit.co.nz
Location: Unit 1/597 Great South Road, Manukau City Centre, Auckland 2104
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.